Snow Hounds

Resorts

Chalets

Hotels

Apartments

Late Deals

Holiday Search

w/e's & Corporate

Snow Hounds
Metro House
Northgate
Chichester
PO19 1BE
01243 788 487
Email:
sales@snowhounds.co.uk

FAQ's

Snow Hounds – FAQ

Q: What does the price include?
A: In most cases the price is based on two people sharing a twin bedded room with Gatwick flights and transfers. Larger groups may be entitled to group discounts and singles may have to pay a supplement.

Q: Travel Dates: Can I travel any day of the week?
A: Yes depending on the company - a lot of the chalet companies and companies using charter flights are Saturday to Saturday or Sunday to Sunday - however there are companies out there offering flexible dates either using scheduled flights, low cost airlines or completely independent travel.

Q: Payment methods?
A: We accept cheques, debit cards or credit cards (however it should be noted credit cards carry a 2% handling charge).

Q: How early do I need to check in at the airport?
A: Charter airlines request that passengers check in 2 hours prior to flight departure, long haul tends to be 3 hours due to security. However schedules flights and low cost carriers are 1 hour - but beware should you miss the flight there will be no refund.

Q: The name on my ticket does not match the name on my passport - what do I do?
A: It is most important that the names on the ticket correspond with passports, or the tickets will not be valid for travel. A lot of companies charge an admin fee once the tickers have been issued. If a name change is through recent marriage and the passport has yet to be updated, a ticket in a married name will be accepted if the passenger has a copy of their marriage certificate with them.

Q: Can children travel on their parents' passports?
A: As of early 1999, all passengers including children must have their own passports. However, existing valid passports with and adult and child details will still be acceptable until the expiry date of the passport or until the child reaches 16.

Q: Is there a charge for taking ski equipment on the flight?
A: Some do and some don't please make sure you ask at time of booking.

Q: What is the luggage allowance?
A: Each passenger is entitled to a luggage allowance of 20kgs (44lbs) .

Q: When will I get my tickets?
A: Tickers are issued to the part leaders address 2 weeks prior to departure. Late bookers may need to collect their tickets from the airport.

Q: When will I get my lift pass and hired ski / snowboard equipment?
A: Lift passes will usually be sorted on the transfer or on arrival in resort by your ski rep who will also advise you on the best value hire shop.

Q: What about ski lessons?
A: We would suggest researching and booking of ski lessons well before departure especially on high season dates.

Q: Are children's ski lessons available?
A: Policies differ according to resort. Most ski schools offer special classes for children and would be reluctant to accept children less than 12 years old in general group lessons. Children only lessons may be arranged with the local ski school at a supplement. Please enquire.

Q: Will I be met on arrival at the overseas airport?
A: With a very few exceptions, staff will be at the airport / station to greet new arrivals. You will then be directed to your transfer coach for the onward journey to your ski resort.

Q: From which terminal will I fly?
A: You will find all this information on your travel details.

Q: Does the accommodation have a phone number?
A: This again should be on your travel details?